Good reviews are key to any business. How many times to do you read the reviews before buying anything? Especially picking a restaurant or a local mechanic.
Reviews are KEY! However not everyone will leave a review and some will leave bad reviews. And those that want to leave bad reviews, for the most part, just want a place to communicate about an upset.
So, how do you capture the good review on all the platforms that matter to YOUR business and how to you get those that are really upset to communicate with YOU?
Thrive has created a process to help you not only make it super simple for good reviews to be posted in all the correct places, we have also made it easy for the upset to talk to YOU, not a review board.
The secret is setting up the correct process. You want ALL of your customers given the option of leaving a review. We have the ability to automatically connect to ANY customer database, Point of Sale (POS) or Customer Relationship Management (CRM).
Once you have the connection in place, you need to build out a proper process that ensure all customers:
We politely ask your customers for feedback, using custom emails and text (SMS) messages with your branding.